CTS Information

Delivery Information & Returns

All delivery dates and times given are an estimated time scale and the company is not liable for any late deliveries.
All damages to deliveries or short falls must be reported with 24 hrs of delivery
Deliveries and returns
We will not accept any goods where the packaging has been opened and is not in the same packaging for which it was supplied. Any goods that aren’t returned in this state will be only be credited at 50%. Any goods you have received before you cancel your contract must be sent back to an address supplied by us at your own cost and risk. We also reserve the right to charge a handling fee depending on the circumstances. Any goods delivered after you have cancelled your contract must not be unpack and must be returned to us by registered post to an address supplied by us at your own cost and risk as soon as possible, any collection payment arranged by us will be taken from the original credit card and payment.. Before returning any items to us you must first contact us and receive written confirmation that we accept your return . We reserve the right to not accept goods that do not comply with this. We will only credit your payment card when we are satisfied you have complied with our returns policy.
We do not offer a sale or return contract under any circumstances.

Terms & Conditions

All relevant information below is subject to the terms and conditions of the company, which shall mean E & N Trading, trading as Ceiling Tiles Solutions

Payment
All payments made to the company are on a strictly proforma basics, unless otherwise agreed by the company and its Directors.

All prices are quoted excluding VAT. VAT will be added at checkout.

Delivery
All delivery dates and times given are an estimated time scale and the company is not liable for any late deliveries.

All damages to deliveries or short falls must be reported with 24 hrs of delivery.

Supply of Goods
The company reserves the right to without notice supply not less than 15% of any delivery.
The company is not liable for any delivery situation which is deemed to be outside of their control. This relates to any other manufacturer/supplier which has fire, industrial disputes, strikes, short fall of raw materials.

Exclusion of Terms and Conditions
No situation is regarded as being exempt from these Terms and Conditions unless there is written agreement by the Directors of CTS

Returning of Defective Goods
Any goods that are deemed to be defective will only be credited when the manufacturer has confirmed that there is an issue.
Goods that leave the manufacturers in good state and are delivered faulty is not the fault of the company.
Goods that are returned are subject to a handling charge of not less that 15%, which will be taken from the original payment.
Goods that are returned to the supplier must be returned un-opened.
All goods that are returned opened will be subject to a re packaging charge of not less that 15% dependant upon the state of the product being returned.
All goods must be reported to the company as defective with the period of 24hrs.
If the notification is outside of the 24hrs you will deemed as accepting the product.

Cancellation or amendment of your order
No cancellation or amendment of your order will be accepted unless it has been agreed by email by either of the directors

Price changes
The company has the right to pass on any price increase received by the suppliers after the customer has placed the order

The passing of Risk
The company is not liable for any goods once they have been signed and handed over to carrier.

Retention of Goods
The company has the right to with hold any deliveries unless the customer has paid for the goods in full

Terms & Conditions

All relevant information below is subject to the terms and conditions of the company, which shall mean E & N Trading, trading as Ceiling Tiles Solutions

Payment
All payments made to the company are on a strictly proforma basics, unless otherwise agreed by the company and its Directors.

All prices are quoted excluding VAT. VAT will be added at checkout.

Delivery
All delivery dates and times given are an estimated time scale and the company is not liable for any late deliveries.

All damages to deliveries or short falls must be reported with 24 hrs of delivery.

Supply of Goods
The company reserves the right to without notice supply not less than 15% of any delivery.
The company is not liable for any delivery situation which is deemed to be outside of their control. This relates to any other manufacturer/supplier which has fire, industrial disputes, strikes, short fall of raw materials.

Exclusion of Terms and Conditions
No situation is regarded as being exempt from these Terms and Conditions unless there is written agreement by the Directors of CTS

Returning of Defective Goods
Any goods that are deemed to be defective will only be credited when the manufacturer has confirmed that there is an issue.
Goods that leave the manufacturers in good state and are delivered faulty is not the fault of the company.
Goods that are returned are subject to a handling charge of not less that 15%, which will be taken from the original payment.
Goods that are returned to the supplier must be returned un-opened.
All goods that are returned opened will be subject to a re packaging charge of not less that 15% dependant upon the state of the product being returned.
All goods must be reported to the company as defective with the period of 24hrs.
If the notification is outside of the 24hrs you will deemed as accepting the product.

Cancellation or amendment of your order
No cancellation or amendment of your order will be accepted unless it has been agreed by email by either of the directors

Price changes
The company has the right to pass on any price increase received by the suppliers after the customer has placed the order

The passing of Risk
The company is not liable for any goods once they have been signed and handed over to carrier.

Retention of Goods
The company has the right to with hold any deliveries unless the customer has paid for the goods in full